Privacy Policy

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Privacy must be respected! Respect it we will!

Sky Couriers International Limited are committed to securing and protecting privacy i.e. name, address, telephone number, email addresses. This privacy policy applies to Sky Couriers International Limited only and reserves the right to change its policy at any time with or without prior notice. “We” collect personal information about you with your awareness as described in this policy.

Collected information

We collect and process personal data which is necessary to carry out our contractual services requested by you. As part of our services we need to obtain personal data which is required to transport the goods from one location to another. We also receive personal data from third parties on your behalf. This information will not be used for any other purposes. Collected information may include names, addresses, landline numbers, mobile numbers, email addresses or other contact details. Surveys may be requested to complete for research purposes but are totally optional. Employees information is also collected, again all data is kept secure at all times. Employee data includes offline physical data or online data such as: names, home address, date of birth, email addresses, phone numbers, VAT numbers, proof of identity, drivers’ licence, penalty points, bank details. Credit or debit card details are not stored on our systems. Any information provided by you through our website, email address, address, phone number or otherwise may be kept as a record of that correspondence.

Use of information

Information/data will be kept for clear and legal reasons. Information held is used in the following ways.

  • To perform quality courier and delivery services to you.
  • To set up your account.
  • To liaise with you in general day to day operations.
  • To provide you with information relating to our services.
  • To contact you for marketing purposes, in which case you will be given the option to opt out.
  • To look into any disputes, accidents or complaints.
  • To receive credit card details or references for credit checks, fraud prevention and detection.

Sky Couriers International Limited takes reasonable steps to ensure the security of your personal information. Anti-Virus software is frequently updated to protect our systems from computer viruses/malware. All Sky Couriers International Limited employees are required to treat all personal information provided by Sky Couriers International Limited as confidential and as a condition of their employment.

Storing your personal data

All information you provide us with is stored on secure servers, all payment transactions are encrypted using industry standard secure technology. No passwords are saved after transactions are made. In general, by submitting your personal data, you agree to this storing or processing in accordance with this privacy policy in the knowledge that we will take all the necessary steps to ensure your data is securely stored.

Who and why we share your data

Who
Your information may be processed by other organisations on our behalf. We may disclose your information to banks, clients, legal advisors, accountant consultants, IT providers, sub-contractors, law enforcement agencies.

Why
Information processed or disclosed to other parties are strictly for the purposes of the general running of the company. Information may be disclosed to relevant authorities for the prevention and detection of crime and to protect the interests of Sky Couriers International Limited or related parties that may be affected. In certain aspects we may be required by law to disclose same.

What’s your rights
You have the right to ask us not to use your personal data for marketing or other purposes. You will be informed before we collect your data if we intend to use the data for such purposes. If you do not want us to use your personal data after it has been collected, you can simply contact us via email. You are also entitled to copies of your personal data, a request for this can be made via email. Note* a small fee may apply to cover the administration costs. In this case we will take all reasonable steps to ensure your data reaches you. Proof of Identification will be requested before any data is released. These requests can take up to 21 days, if you are unhappy with this process or how we process your data please let us know and we’ll be happy to discuss and collectively come up with a satisfactory outcome. Failing that, you also have the option to contact your local Data Protection Authority.

Policy Changes

Sky Couriers International Limited may at its sole discretion, update this information. This may be in response to changes in applicable Data Protection and Privacy legislation. Any changes of such will be posted on our website. In certain circumstances to individuals where appropriate, they will be notified via email.